NTI matches most clients with customer service jobs with virtual call centers. Approximately 1/3rd of clients perform federal agency work answering questions from the public or taking orders for forms and publications. The remaining 2/3rds provide technical or billing support to major cell phone, cable or Internets service companies or product/service information to customers of retailors, hotels or airlines. We match a small number of clients to positions in medical billing, quality control and assurance, government research, recruitment, sales, and survey and data collection. Click here to view descriptions of typical work-at-home jobs we develop. NTI works with clients seeking part-time or full-time employment.
Virtual call center training consists of the same mixture of lectures, demonstrations, role playing, drills, and written tests that call centers provide to students in their on-site classrooms. Clients typically attend class 5 days a week for 4-6 hours each day. All of the trainees report at the assigned time by dialing into a conference "bridge." Trainees hear and interact with the trainer and one another via their telephone headsets. Each traineeís computer is linked to the instructorís computer so that trainees can observe the trainerís screen on their own screens as the instructor explains each step of an application. When it comes time to role-play the skills that trainees have just learned, the instructor changes the data link so that the trainees see the computer screen of the trainee whom the teacher has called upon to play the role of the agent. New hires receive individualized coaching to improve their speed, accuracy, and people-handling skills during the early months on the job.
The price for Job development, assessment, placement, training, follow-up and re-placement priority status in the event that an individual loses a telework job through no fault of their own within the 2 years following initial placement is: $5,500* ($1,400 is billed once a client completes 2 weeks of on-the-job training. The balance of $4,100 is invoiced only if the client completes at least 90 days in a telework job that is expected to be long-term.)
*For comparison purposes note that, on average, state VR agencies pay $8,047 for these services when they lead to a successful closure (US Department of Education, State Monitoring and Program Improvement Division).
VR counselors should refer consumers to NTI's web site at www.nticentral.org to complete an on-line application. Your client will be contacted for an interview.
Yes, however, if an individual is awaiting approval for VR services, NTI may invite the client to participate in a trial work experience if seasonal or temporary work opportunities are available. Participation in these trial work experiences does not eliminate the need for the individual to enroll in NTI's full-service training/placement/support program if they are seeking a long-term telework position via NTI.
The NTI General Certification Report Card will provide you and your client with the assessment scores they received while participating in the NTI General Certification Class. These scores will allow you and your client a clear understanding of skills they currently have and the skills they can improve upon.