Services Available SSDI/SSI Beneficiaries

We are an Employment Network (EN) with the Social Security Administration’s Ticket to Work Program. No matter how long you have been out of the workforce, we can help you meet your employment goals!

We offer the following services, free of charge, to SSDI/SSI Beneficiaries who assign their Tickets to NTI.

An Employment Specialist who will guide you through the process and help you select the right next steps.
Resume writing assistance
Self-paced and individualized trainings in a wide range of topics including computer basics, customer service skills, and work-life balance.
A multi-day, instructor-led, Remote Customer Care Agent (RCCA) online class, to learn the technical and communication skills needed to work from home professionally, that will provide a good starting foundation for success.
Direct Job Placement Assistance with one of our partnering employers is provided. While the employers will make the final hiring decisions, we will make sure you are ready for their positions. We partner with employers like Amazon, Gerber Life, John Hancock, the IRS, AAA/VForce, Meijer, and many others.

Submit your online registration to begin. It only takes a few minutes if you have a basic resume prepared.

Our employer-partners typically look for  

A High School Diploma or GED
A clear speaking voice
A professional and friendly phone manner
Good computer and communication skills or willingness to learn them
Typing speed of at least 20 words per minute or willingness to improve your typing speed

A woman with long hair, smiling at her home, in a wheelchair with a gray laptop on her lap.

Here’s What You Need to Do

Step 1: Submit your online registration. You will need to upload a resume with your registration. Don’t worry about making it perfect, we will help with that! Your basic employment history is all we need for now.
 
Step 2: Take some online assessments. After you register, you will be directed to take a short computer literacy and typing assessment with Criteria as well as an on demand video assessment with HireVue. These assessments will let us learn more about you so we can suggest which of our trainings is the best fit.
 
Step 3: Complete your Individual Work Plan (IWP). Your IWP is our agreement for how we will work together under the Ticket to Work program. It is required by the Social Security Administration to assign your Ticket to Work to us. You will complete a form on your own, before meeting with your Job Coach to finalize your IWP.

Step 4: Utilize our Training Services. Based on your assessments in Step 2, we may recommend you attend a workshop, self-study course or the multi-day Remote Customer Care Agent class. Our training will help you build and improve upon your skillset for working professionally from home.

Step 5: Start applying for our jobs. Once you complete any recommended training, you will get access to our Career Website where you will be able to apply for our current positions.