IRS Testimonial

The Toll-Free Request Form Service contract has been awarded to NTI since 2004...

NTI has supplied excellent management support throughout the contract, often making value added recommendations to IRS leadership.

NTI’s leadership is adaptable and readily available if questions arise.

NTI consistently meets or exceeds all contracted tasks. The most recent quality review of their performance selected 10 random phone calls, and all were handled correctly and with professionalism.

NTI appears to hire quality personnel as there have been no TIGTA or EEO investigations to date. Invoices along with back up documentation are submitted timely with no corrections needed.   

 - Christina Wagner
Internal Revenue Service
Contracting Officer Representative